Protecht INC’s full suite of products

We’re fans who wanted to look out for other fans.

We have a combined 100 years of work in technology, live events, fraud, risk, insurance, finance, and payments.

Our industry leading technologies are powering our clients, who produce over 400 million transactions per year, with financial and inventory control, security protocols, data analytics, customer engagement, and in turn, increased conversions.

With today’s commerce expanding globally, protecht Inc understands what the online industry needs in order to generate a more secure financial experience that is independent and impartial for those that participate.  As a vanguard in the industry, protecht Inc offers multiple solutions to create a consistent offering: a better economic infrastructure by giving peace of mind for consumers and business alike. At protecht Inc, we are driven to continually  build and refine disruptive technologies for our clients, who range from local businesses to publicly traded companies. We continuously strive for higher conversions, maximum access to data and reporting, and control options for essentially any data point in our system.

PLEASE DISCOVER OUR DEEP SUITE OF PRODUCTS BELOW OR CLICK ON THE BLACK BOX THAT BEST DEFINES YOUR PLACE IN THE ECOSYSTEM TO UNDERSTAND HOW OUR PRODUCTs WILL BENEFIT YOU:


 
 
 

 
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TICKETGUARDIAN - THE GRANDDADDY OF THEM ALL.  PROPRIETARY TECHNOLOGY POWERING ATTENDEE INSURANCE PRODUCTS.

TicketGuardian is the leading InsurTech company in the live events space. TicketGuardian’s technology and consumer-facing insurance products provide platforms and organizers with CONTROL that improves their brands, drive additional revenue and provide more value to their attendees. TicketGuardian believes that choice and convenience are the most powerful customer service and experience differentiators in the live events space. Adding choice and convenience to your attendees checkout experience is a powerful way to gain an edge on your competitors.  TicketGuardian understands how to empower our partners with superior technology that delivers a customer experience and provides peace of mind, and we’re bringing that to you! Bred by innovation, built to disrupt.

 

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EVENT TRANSACT - CUSTOMIZED AGNOSTIC PAYMENT GATEWAY BUILT FOR THE LIVE EVENTS SPACE

Payment processing from experts on both ends of the spectrum. Our 100 years of combined work in fraud, risk, insurance, finance, and payments prepared us to approach these areas through technology. Event Transact offers a single API for both card-present and card-not-present merchant accounts. With one integration and reporting dashboard, you can manage and reconcile all of your payments at the same time. Event Transact was built to support multiple MID’s so you can manage an infinite number of merchant accounts with one integration and transparent reporting.  Event Transact is certified with every acquirer in the United States and a majority of acquirers across Europe. This offers a solution for merchants with both domestic and international needs. All you need to do is bring the VAR sheet from your bank and we can take it from there!  Our smarter, faster, easier payments portal provides technological solutions for all your merchant needs via comprehensive payment acceptance options and  direct links to all major credit and PIN debit networks

 

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EMBOSSED- PAYMENT PROCESSING FOR LIVE EVENTS BY INDUSTRY EXPERTS ON BOTH SIDES

Our 100 years of combined work in fraud, risk, insurance, finance, and payments prepared us for any venue in any location with Embossed!  Make sure all your payments are processed on time and that your revenue streams flow no matter where your event is held. We make sure your purchase process time is shortened;  shorter payment transactions times mean more opportunity for spending. Embossed offers a full range of payment processing solutions for POS devices, tablet-based solutions and more. Stop getting your complex processing needs serviced by someone who doesn’t understand the risks and realities of the live events space.  We understand the realities of the live event space instead of treating you like your business is not a sandwich shop in a strip mall. Embossed can help you navigate the payments ecosystem to find the right payment processor for you.

 

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FRAUDGUARDIAN - Chargeback Guarantee Program

FraudGuardian is an industry-specific chargeback guarantee program powered exclusively by the global provider of fraud and payment solutions for online commerce, Vesta. This program began as a pioneer in processing fully guaranteed card-not-present (CNP) payment transactions for the telecommunications industry AND has grown to become the leader in guaranteed digital payments in the global telecom sector. Vesta provides multi-channel payment solutions for industry leaders which include AT&T, T-Mobile, Vodafone, Telcel, and Rogers.  Based on the risk and payment innovations Vesta developed in telecom and financial services, they broadened their solution set to support all e-commerce merchants selling goods and services online. Today, this proven solution can be deployed to all CNP sectors from digital goods and  retail chains to jewelry and apparel. This program offers merchants the ability to choose from risk decisioning (i.e., guaranteed payment), value-added gateway, or fully integrated acquiring and risk solutions. FraudGuardian’s patented fraud technologies have driven revenue and growth for the world’s biggest brands.

When Vesta looked at the ticketing and live events vertical, they saw a  natural fit for their solution and they realized that this was a very unique industry. They reached out to protecht’s leadership due to their history in e-commerce payments and fraud. With an exclusive partnership, we created FraudGuardian, the first complete solution of fraud tools built for the live events space.

 

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BotGUARDIAN - Fight Bots!

AI-powered purchase security that detects and mitigates malicious bots from capturing your inventory before the public has the opportunity to purchase. Take control of your orders with machine learning.

Currently in Alpha and Coming Q2 2019.

 

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The Venue - Dashboard HUB (INCLUDED WITH TICKETGUARDIAN TECHNOLOGY)

With any enterprise platform, the sheer number of affiliates makes tracking an arduous task. Now you can streamline your system with our one of a kind dashboard hub, The Venue.  The Venue dashboard hub takes centralized management of your data to a new level. This multi-functional solution gives you control over all of your affiliates allows them to view only their data with sub-affiliate and, if needed, merchant-level hierarchy.  Now you can manage all of your data in one area while easily scaling new projects.  The Venue’s data visualization capabilities provide you with the most up-to-date information possible across multiple channels with additional insights while also managing your invoices and fees earned. Take your enterprise to the VIP level with The Venue.

 

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NOTIFICATION HUB - REAL TIME NOTIFICATIONS & CONTROL (INCLUDED WITH TICKETGUARDIAN TECHNOLOGY)

Notification Hub, a proactive notification system, provides mass delivery of alerts to partners using the publish/subscribe model for push notifications. Partners may subscribe to one or more client events within the Notification Hub to configure flexible triggers and build automated workflows.  The Notification Hub is automatically enabled for all insured policyholders and, upon approving a claim, will send a confirmation email to the original policyholder, a text message to the event organizer, and a webhook to the ticketing platform. Know when your customer files a claim and quickly add the ticket back into inventory for additional revenue. The Notification Hub will keep the ticketing platform, client, event organizer and end consumer informed on the latest updates. Most importantly, it give you the CONTROL to re-sell, engage, donate, or upgrade those empty seats to control your fan experience!

 

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THE WAVE - AUTOMATIC VERTICAL SCALABILITY FOR TODAY’s DEMAND (INCLUDED IN ALL PRODUCTS)

On-demand cloud infrastructure scalability for the modern enterprise platform. Make sure you’re offering peace of mind and insurance options to ALL of your attendees during on-sale spikes and normal business.  Unlike anyone else in the market, our proven infrastructure can handle any spike you can throw at it while maintaining a 99.99% uptime. Our elastic cloud capabilities provide you with the peace of mind that comes with knowing that, as your platform grows, your capability will grow with it. The market is growing, you’re growing, and you don’t know if you have the ability to handle the scale of all the changes that are coming at you. You need a solution to meet the challenges you're facing today and the demands of tomorrow. That's why we created The Wave, an on-demand cloud infrastructure scalable for the modern enterprise platform. The Wave will provide you with the security that comes with knowing that as you grow, your capability will grow with it. RIDE THE WAVE to sustained scalability.

 

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EVENTSHIELD - EVENT CANCELLATION INSURANCE

We know you have sacrificed significant time and money to curate the perfect event for your attendees and that’s why you should do everything you can to insure yourself from the risk of something unexpected happening. Don’t let sudden weather or a catastrophe derail all the efforts your and your team, make sure you’re protechted.   EventShield protechts your event from the unexpected by insuring your event from the risk of something unexpected happening. Powered by TicketGuardian technology, EventShield is a licensed insurance agency providing event protection in the live events industry. EventShield gives you the peace of mind of knowing that you’re protechted which frees you to concentrate on all the other myriad of details that go into operating a successful event. Concentrate on the big picture while having the peace of mind of knowing that if something goes wrong we’ve got your back!

 

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FANSHIELD - ATTENDEE INSURANCE

We get it. Your favorite artist or team just released their schedule and it's not a matter of "if" you will go it's merely "who is coming with?!".  We also know that, most often, you are buying these tickets weeks, if not months, in advance. Most of us don't even know what we are going to eat for dinner tonight not to mention what we are doing next weekend.  That is why we build FanShield. We ARE Fans and wanted to build something for people like us.

Today, the way we save our hard earned pennies for is different than that of our parent’s generation. A big house with a white picket fence sounds great, but our generation is far more interested in investing in our experiences. It is these moments that define us. We want to cherish the moment. Concerts, festivals, and sports create memories. And of course, none of it counts unless we can be physically present (and document on Instagram of course.) FanShield is here to protect the investments that you make when you buy tickets to that once-in-a-lifetime festival or your favorite athlete’s historic game.

 

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RegShield - ATTENDEE INSURANCE

If you are an athlete, weekend warrior, or attending a conference, we have created a custom product to protect your registration.  

RegShield was built specifically for you. The reality is, you prepare farther in advance, train harder, run longer, and put in more effort because you’re a participant, a runner, a panel speaker, and your intentions are to do more than sit on the sidelines. Your experiences are vastly different than just buying a ticket to watch a sporting event or attend a concert. We are athletes, business people, virtual enthusiasts, too. We created this protective product so that you’re offered the peace of mind you need when starting your marathon training, scheduling your conference attendance, or any other event you want to experiences to the fullest. Having the choice to protect yourself isn’t something new, it’s just something we’re finally bringing to the registration space because we believe in your right to get a refund for that pulled hammy, don’t you?

 

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TourShield - ATTENDEE INSURANCE

If you are an experience junky, vacation aficionado, or just have an overall love for checking out the unknown, we have created a custom product to protect your booking.  

TourShield was built specifically for you. You prepare farther in advance, booked your vacation, packed your bags, and took the time off work.  your experiences are vastly different than buying a ticket to watch your local sports team or attend a concert. We too are travelers, adventure seekers, and tour enthusiasts, so we created this just for you. We want you to have the peace of mind you need when starting your vacation planning and scheduling the itinerary for your. Having the choice to protect yourself isn’t something new, it’s just something we’re finally bringing to the tour space because we believe in your right to get a refund if you stepped on a sea urchin at the beach and the local doctor says you can't tour that secret waterfall, don’t you?

 


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ProText - ChatBot for insurtech companies

Our Groundbreaking ProText Chatbot is tailor-made for the InsureTech space. With its user-friendly and conversational claim filing, status checking, and FAQ, all presented with a professional, empathetic, and friendly voice, you’re sure to be impressed.  ProText’s omni-channel intelligence streamlines the claims process by digitizing the information gathering flow. Customers receive instant, accurate, and successful outcomes in a natural, human-like way, all while eliminating human error. Let ProText streamline your customer interaction today!  This product is in Beta and should be available in 2019.

 

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C.A.L.I. - Claims Automation Learned Intelligence FOR INSURANCE COMPANIES

Built with the ever-changing demands faced by InsurTech carriers in mind, our industry-leading claims automation, C.A.L.I., frees you from human error. Our AI-powered claim process provides your platform with an instant preliminary decision, automated emails to customers, and collects customer communication in a centralized dashboard. C.A.L.I.’s smart-routing capabilities provide instant claim assignment based on a calculated heuristic value of current workload, average claim turnaround time, claim payout amount, permission, and urgency.