2018 Insurance Innovation Awards- The Insurance Community Decides

If you’re reading this, you’ve doubtless heard countless times about the ‘disruption’ facing insurance. This is nothing new. The need to become customer-centric and to adopt new technologies from the many available are two factors driving this ‘disruption’. Again, nothing new here.

But what is new is how we, as a community act, on the opportunities before us. We are bombarded every day with new technology, new opportunities and different solutions to meet disruption. In the context of this sweeping change across the insurance industry, we believe it’s right to recognize and celebrate those companies and individuals taking risks, daring to lead and breaking new ground in insurance innovation. Enter the Insurance Innovation Awards.

We asked the global insurance community to submit their nominations and the level of responses was exceptional.There are three categories of award: ‘Innovation Carrier of the Year’ (the insurance carrier who has made the biggest advances in insurance innovation), ‘Innovation Vendor of the Year’ (the solution-provider that has demonstrated exceptional innovation within Insurance over the past year) and ‘Innovation Leader of the Year’ (an individual who led an exceptionally innovative project or transformation, from any organization). Previous winners include Lemonade CEO, Daniel Schreiber, Allstate Insurance and their Head of Personal Lines, Glenn Shapiro.

"It was an incredible honor to be recognized in last year’s Insurance Innovation Awards,” said Allstate’s Glenn Shapiro, president of Allstate Personal Lines. “As I mentioned when receiving the award, the Allstate Claims team deserves the credit. This was a testament to their relentless focus on innovation and customer experience and the achievement was a tremendous source of pride for Allstaters across the enterprise. Awards that celebrate innovation are so important to our industry. I encourage everyone to take part and share their success stories.”

The finalists for all categories are as follows:

Innovation Carrier of the Year:

• American Family Insurance
• American Modern Insurance
• CSAA Insurance Group
• QBE North America
• Root Insurance Company
• Society Insurance
• Union Insurance
• Zurich UK

Innovation Leader of the Year:

• Ilya Bodner, Bold Penguin
• Mark Budd, Zurich
• Yosha Delong, Zurich
• Michelle Rustler, American Family
• Bryan Derbyshire, TicketGuardian
• AmandahGreiling, Zurich
• Raj Pofale, Claim Genius

Innovation Vendor of the Year:

• Big Wave Systems
• Claim Genius
• dacadoo
• Eddy Solutions
• Exacter, Inc.
• Fiserv
• Hortonworks
• Levio
• Microsoft
• Paperclip Inc.
• Optimity
• Pineapple
• ProNavigator
• RedPoint Global
• ROC-Connect
• SCA Appraisal Company
• See Your Box
• Slice
• Verisk

Bryan Derbyshire
SportsBusiness Daily | Hangin' With ... TicketGuardian Founder & CEO Bryan Derbyshire

By Travis Ostrander October 26, 2018

BRYAN DERBYSHIRE is the founder and CEO of insurtech company TicketGuardian. The brand provides technology for ticketing platforms and event organizers that offers real-time data concerning revenue, inventory and customer engagement, while also providing consumer protection. Derbyshire launched TicketGuardian in Jan. '16. The company now employs 33 individuals and recently completed an $8M funding round that will help it expand internationally. This week, it received the Bronze Award for North American Insurtech company of the year at the Efma-Accenture Innovation in Insurance Awards. Derbyshire spoke with SBD Global about how TG is beneficial for both sides of a transaction, its recent funding round and plans for int'l expansion.

On how the company operates ...
Bryan Derbyshire: We're a B2B2C company, essentially. To the end consumer, we're an insurance policy. So, to the end attendee sitting in the seat, they're buying our protection to have peace of mind that if something comes up and stops them from being able to make it, we will be able to offer them the opportunity to get their money back. For the B2C side, it is relatively straightforward. But really where we differentiate ourselves from everybody else is around what we offer to the B2B platforms, which is potentially inventory control, proactive customer service and fan engagement by utilizing our data.

On TG's value ...
Derbyshire: It's giving choice and control in the live event space back to the people who the entire industry was built for. On the team or venue side, we're giving control to be able to use real-time data and real-time understanding of what's going on with the end attendees. On the flip side, for the attendee, we're giving them the option that in today's non-refundable space that is live events, that they should have an option -- just like they do when they buy anything else online -- to have protection.

On how TG generates revenue ...
Derbyshire: We make [our money] off of the insurance piece. The nice thing about us compared to traditional insurance companies is that since we're a technology company selling insurance versus a carrier trying to play in a technological world, we don't have to have the same return margins that traditional carriers have been providing their shareholders for decades. We're OK making a smaller amount per policy and just doing 10 times the policies because we're pricing it for the consumer.

On the company's breadth ...
Derbyshire: We have a couple of flags we fly under. TicketGuardian is the core name and really the name of our B2B side as far as technology goes. ... That said, because it's an insurance product, we have to have a fully-insured entity that is wholly-owned by TicketGuardian, which is FanShield. FanShield is the brand that you as the consumer would see inside of the checkout flow when you go to buy your ticket because it's a FanShield policy. ... It is one and the same.

On the recently-completed $8M funding round ...
Derbyshire: We decided from a strategic side, it made the most sense for us -- because our background has always been technology solutions -- to partner with someone with a strong insurance base. So we partnered with American Family Ventures, who was the lead investor on this round. The remaining groups of our investment come from IA Capital, who represent some major insurance players, as well as our actual insurance provider, Markel. ... The reaffirmation for us is that the large, old-school, traditional carriers see the value in what we're doing and we're kind of creating our own niche market.

On plans for a European office ...
Derbyshire: I'm getting some of the bank accounts and the situation set up in Dublin. We're probably not going to be hiring in this office until early 2019. But we're getting all the infrastructure set up here in Ireland because we don't know what's going on with Brexit and all the other chaos. So Ireland checks a lot of boxes.

On nascent efforts to expand abroad ...
Derbyshire: We already have a partnership with CSM [in the U.S.], so we're looking to expand that internationally. Obviously, working with an agency of that size brings a lot to the table, as they already have a foothold internationally to be able to get direct inroads in.

On the similarities between appealing to domestic and int'l consumers ...
Derbyshire: The fans are the same fans across the board. At the end of the day, people go to these live events, go to these sporting events to find camaraderie, to find a piece of worth or meaning. They do it for entertainment and to relax and take them outside of the daily grind. That same value that we've seen in the United States, where we're protecting something that's such a passion for people, like their sporting teams or their sporting events, runs constant across the human race from what we've seen. So it doesn't matter what language they're speaking or what country they reside in; the passion and what matters to them is very similar. It's just the ball shape is a little bit different. So the value we offer as far as peace of mind to that experience runs the same throughout everywhere we've gone.

Bryan Derbyshire
FanShield inks partnership deal with Markel Corp.

The SoCal sister company of insurtech leader TicketGuardian enters into agreement with Fortune 500 insurance company

LOS ANGELES, Sept. 27, 2018 /PRNewswire/ -- FanShield, LLC, today announced a partnership with Markel Corp. (NYSE: MKL), an A.M. Best insurer with a $17 billion market cap. FanShield, LLC, is a wholly owned subsidiary of parent company Protecht, Inc. which also founded the technology platform TicketGuardian, in 2016. The Markel partnership will give FanShield the size and strength of a carrier partner to accommodate significant scale and growth.


"Establishing this partnership is a huge step in our company's growth plans. It is a strong endorsement of our team, our current operations, and our future success," said CEO Bryan Derbyshire, founder of Protecht, Inc.

FanShield will offer insurance solutions across the partner platforms that span the live event space. Whether it's a race, a concert, a sporting event or a tour, consumers will have the option to protect their ticket with FanShield and Markel Corp. TicketGuardian and FanShield, as technology and insurance offerings respectively, are at the forefront of an important turning point in the live events space. As it stands now, most event tickets and registrations are non-refundable and often go to the secondary market for resale.

"The backing of Markel will help us to continue serving the event organizers who sell tickets and the consumers who buy them. It will also enhance our risk capacity and production scale commitments," Derbyshire added.

"Markel Digital is constantly looking to partner with new and emerging insurtech players. We think Protecht, Inc. and its subsidiaries have a winning business strategy and scalable, innovative technology with its platform to provide peace of mind to both ticket issuers and buyers. We're looking forward to the future and supporting its efforts," said Markel Digital Managing Director Trent Cooksley.

Every year consumers lose money after buying tickets and registrations for live events that, for one reason or another, they cannot attend. Protecht, Inc. is powering an alternative option, one in which a consumer can easily purchase FanShield or one of its vertical focused brands, as protection during the checkout process for an event on numerous partner ticketing and registration platforms.

Furthermore, as Protecht, Inc. rolls out its proprietary TicketGuardian technology and control mechanisms to the live events industry, the future of ticketing refunds, exchange and secondary markets will expand beyond no refunds or secondary sales only – offering organizers and their platforms control over inventory, additional ticket sales, customer data, and engagement.

About Protecht, Inc.
Protecht, Inc. is a technology leader committed to building a better experience in the world of live events. Protecht, Inc is a privately held company headquartered in Newport Beach, Calif. For more information, visit www.protecht.io.

About FanShield
FanShield, LLC is a licensed insurance agency wholly-owned by Protecht Inc. FanShield offers low-cost consumer and event protection in the live-events industry, protecting attendees and organizers from financial burden. FanShield insures tickets, registrations, and events including music, sports, endurance, conferences and more. FanShield powers peace of mind by bridging the gap between experience and the non-refundable world of live events. For more information visit www.fanshield.insure.

About TicketGuardian
TicketGuardian is the insurtech leader in the live events space powering a better fan experience by connecting platforms, venues, and event organizers, with fans.  By providing real-time data and analytics, TicketGuardian powers control over inventory, customer service, strategic marketing, and ultimately the fan experience. For more information, visit www.ticketguardian.net.

About Markel Corporation
Markel Corporation is a diverse financial holding company serving a variety of niche markets. The Company's principal business markets and underwrites specialty insurance products. In each of the Company's businesses, it seeks to provide quality products and excellent customer service so that it can be a market leader. The financial goals of the Company are to earn consistent underwriting and operating profits and superior investment returns to build shareholder value. Visit Markel Corporation on the web at www.markelcorp.com or to learn more about Markel Corporation Group's financial strength, please visit www.markelcorp.com/investor-relations/am-best.

About Markel Digital
Markel Digital leads Markel Corporation's insurtech engagement by evaluating emerging technologies, establishing relationships with start-ups and digital distribution partners, developing innovative and disruptive insurance solutions, and making strategic investments in this space.

Bryan Derbyshire
NASDAQ | ISC Announces Comprehensive Ticket and Travel Protection Program

DAYTONA BEACH, Fla., Sept. 20, 2018 (GLOBE NEWSWIRE) -- International Speedway Corporation (NASDAQ Global Select Market; ISCA; OTC Bulletin Board:ISCB) ("ISC") today announced the implementation of a comprehensive ticket and travel protection program with the ISC Weather Protection Program and TicketGuardian, both initiatives that will provide safeguards to guests when planning and attending NASCAR events.

The ISC Weather Protection Program applies to all paid grandstand tickets to NASCAR races at any ISC facility that are postponed and rescheduled to a different date due to inclement weather. Guests will now be able to exchange paid grandstand tickets that were not used on a rescheduled race date for a future NASCAR event at an ISC facility. The unused grandstand tickets may be exchanged for a same-series ticket of equal or lesser value based on event and seating location availability.

Guests with an unused grandstand ticket have 60 days to contact the ticket office at the ISC facility where the event was postponed. Eligible grandstand tickets may be exchanged for any future NASCAR race at an ISC facility within one year of the original event date or for the same race the following year, excluding the DAYTONA 500. Customers who have tickets to a postponed DAYTONA 500 event may exchange their tickets for a future DAYTONA 500 event; however, tickets from other Monster Energy NASCAR Cup Series events may not be exchanged for a DAYTONA 500 ticket.

"Race fans make significant investments to attend NASCAR races at our facilities," stated Lesa France Kennedy, ISC Chief Executive Officer. "When inclement weather impacts the schedule, it can be frustrating. The ISC Weather Protection Program addresses that concern and provides an assurance to our guests that if they can't attend the rescheduled event, they will have the opportunity to see another race at another ISC facility."

In situations that keep fans from attending the races, TicketGuardian's FanShield insurance technology will continue to provide fans a feeling of security when buying tickets in advance. With low-cost coverage, fans are protected from the burden of having to resell their ticket or losing their money altogether if they're unable to attend the event. Customers instead can receive a refund despite the traditional status quo of events, tickets, and registrations being non-refundable.

Fans that attend NASCAR events at ISC facilities will now enjoy comprehensive coverage when planning and attending events.

For further details on the ISC Weather Protection Program, visit www.iscmotorsports.com/weather.

About International Speedway Corporation

International Speedway Corporation is a leading promoter of motorsports activities, currently promoting more than 100 racing events annually as well as numerous other motorsports-related activities.  The Company owns and/or operates 13 of the nation's major motorsports entertainment facilities, including Daytona International Speedway® in Florida (home of the DAYTONA 500®); Talladega Superspeedway® in Alabama; Michigan International Speedway® located outside Detroit; Richmond Raceway® in Virginia; Auto Club Speedway of Southern CaliforniaSM near Los Angeles; Kansas Speedway® in Kansas City, Kansas; ISM Raceway near Phoenix, Arizona; Chicagoland Speedway®and Route 66 RacewaySM near Chicago, Illinois;  Homestead-Miami SpeedwaySM in Florida; Martinsville Speedway® in Virginia; Darlington Raceway® in South Carolina; and Watkins Glen International® in New York. 

The Company also owns and operates Motor Racing NetworkSM, the nation's largest independent sports radio network and Americrown Service CorporationSM, a subsidiary that provides catering services, and food and beverage concessions.  In addition, the Company owns ONE DAYTONA, the retail, dining and entertainment development across from Daytona International Speedway, and has a 50 percent interest in the Hollywood Casino at Kansas Speedway.  For more information, visit the Company's Web site at www.internationalspeedwaycorporation.com.

About TicketGuardian

TicketGuardian, a leading insurtech company in the live events space, is committed to creating a better customer experience; bridging the gap between the non-refundable world of live events and the lack of options available when unable to attend an event. TicketGuardian provides technology that powers control for platforms and organizers who value visibility and data on revenue, inventory and consumer engagement. Based in California, TicketGuardian provides consumer protection in various markets including concerts, music, food & wine festivals, professional sporting events, marathons, endurance races, conferences, camps and more. Find out more at www.ticketguardian.net.

Bryan Derbyshire
TicketGuardian Taps Scott Matulich as Chief Financial Officer

LOS ANGELES, Sept. 7, 2018 /PRNewswire/ -- TicketGuardian, a leader in the insurtech space, today announced Scott Matulich as its new Chief Financial Officer (CFO). Matulich joins TicketGuardian from Wells Fargo Bank where he held senior finance roles as Vice President and Regional Finance Manager.

Matulich brings with him extensive experience and analytical expertise in corporate finance, strategic planning, financial modeling, investor relations, and risk management.

"I am thrilled to be joining TicketGuardian," says Matulich. "I'm excited about TicketGuardian's unique position in driving the global transformation of the non-refundable world of live events."

Matulich will lead TicketGuardian's financial operations and investor relations. In his new capacity, Matulich will oversee a company-wide initiative designed to drive TicketGuardian's productivity, service quality and customer experience.

"The addition of a CFO will provide significant financial guidance for TicketGuardian as it steps into its growth phase," adds Bryan Derbyshire, CEO and Founder of TicketGuardian. "Scott will be a dynamic new addition to our team. His experience in high-profile financial institutions will inform key decisions for our company as it continues to grow."

Matulich previously spent 20 years at Wells Fargo Bank where he led teams of analysts that provided planning and analysis to an organization consisting of $10.4 billion in assets.

Over the last 10 years, Matulich developed reporting infrastructures and technological solutions to maximize revenue opportunities. It was during this time that Matulich participated in the development of a number of models designed with the goal of improving transparency and accuracy of financial forecasting.

Matulich received his Bachelor of Science in Business & Finance from Portland State University and his Master's Degree in Business Administration from Seattle University.

About TicketGuardian
TicketGuardian is a leading mobile-first insurtech firm committed to bridging the gap between a customer's peace of mind and the non-refundable world of events and ticketing. Founded in 2016, TicketGuardian's intuitive and easy-to-use platform provides low-cost coverage to protect attendees from financial stress, should normal life circumstances prevent them from attending an event. Based in California, TicketGuardian partners include accesso ShoWare, International Speedway Corporation, ShowClix and more. Find out more at www.ticketguardian.net.

Bryan Derbyshire
From movies to sporting events, these 5 companies are changing the way we buy tickets

With weather that rarely dips below 50 degrees, finding something to do in Los Angeles isn’t that hard to do. But if goat yoga and vegan kebabs on the Santa Monica pier don’t do it for you, LA’s wealth of music clubs, theaters and sporting events offer plenty of variety at a decent price. Whether you want to see Arcade Fire at the Greek Theatre or watch Clayton Kershaw at Dodger Stadium, these five companies are making it easier to buy tickets.



Headquartered in Newport Beach, TicketGuardian is a fintech startup that offers ways for fans to protect their tickets to live events should something preclude them from attending. Founded in 2015, the company works with event organizers and event-goers alike to offer stability, regardless of weather, personal emergencies or prima donna rockstars who don't feel like playing on a given day. 


Atom Tickets

Since launching in 2013, Santa Monica-based Atom Tickets has grown into one of the most widely-used ticketing services for moviegoers. Using the app, users can purchase specific seats and snacks to avoid long lines — and the urge to splurge on an order of Cookie Dough Bites. In March, the company closed a $60 million Series C after tripling its ticket sales from the year before.



Founded by former Ticketmaster CEO Nathan Hubbard, Rival’s tech approach is a little different than other ticketing platforms. Users who purchase tickets digitally verify their purchases by uploading a photo. Once at the event, an on-site camera will identify the buyer using their photo, helping cut lines and improving customer satisfaction in the process. In May, the stealthy startup emerged onto the scene with a $30 million investment that included participation from tech luminaries like Slack CPO April Underwood, Twitter CEO Dick Costolo and Stripe co-founders Patrick and John Collison.



It wouldn't be fair to talk about local ticketing companies without mentioning one of the absolute OGs of ticketing services. Founded in 1976, Ticketmasteris still one of the biggest ticket retailers on the planet, and with its headquarters on Hollywood Boulevard, the company is about as LA as it gets.



As anyone who has ever attended a sporting event can attest, ticket envy is real, and it can be unbearable. Founded in 2012, Pogoseat — which has dual headquarters in Venice and London — has developed a platform that allows attendees to find and purchase seat upgrades.



Utilizing artificial intelligence, Sinemia’s private movie club platform allows members to get into theaters at a fraction of the price using a location-based technology and a prepaid debit card. With plans starting at $3.99, Sinemia is available to subscribers at all major theater chains in the United States. Founded in 2014, the company is headquartered in the heart of West Hollywood.

Bryan Derbyshire
TicketNews | Insurtech Company TicketGuardian Combats Non-Refundable Industry

At major, live events, there are always seats left unfilled, causing fans to speculate and venues to become frustrated. But what if there was a way to prevent this from happening, and give some sort of control back to venues and ticketing platforms?

Earlier this year, FIFA launched an investigation over the masses of empty seats at the 2018 World Cup. Nearly 5,000 seats went unfilled, and because of the broken non-refundable ticket policy in place at most live events, this problem will continue. However, insurtech companies are beginning to tackle this issue, in hopes to avoid another disaster like what happened at the World Cup.

TicketGuardian is an insurtech company that was built to give venues, leagues, and ticketing platforms control back. In an interview with Ticket News, TicketGuardian founder Bryan Derbyshire explained that his company would allow these platforms to utilize real-time data and have control over inventory and revenue opportunities.

“We see the experience for the actual fan or the attendee really starts the day they buy the ticket, not just the day they walk in the door or through the gate,” Derbyshire said. “We want to make sure that we are helping or giving these brands the opportunity to utilize that control all the way through.”

The company has focused on Fanshield, Regshield, and Full Attendee as new consumer-facing products that “give policy owners better coverage for both ticketed live events and registered events.”

With one of these products in place, he said fans would be able to have “peace of mind” if they can’t attend the event they paid for.  The platform would be able to have inventory control, or participate in fan engagement by moving a buyer from a higher section to a lower section in an arena. Additionally, it allows the platform to give away last minute tickets to local teams, or fans who can’t afford a ticket. This applies to organizations like Vet Tix – where veterans are offered free tickets to an event.

“Things happen, and the industry has been non-refundable since…forever,” Derbyshire noted. “We’re used to buying online and having an option. We think this industry should also have an option and give that open door policy back to the consumer.”

Derbyshire explained that this change in the industry is necessary, and he doesn’t think it hasn’t shifted yet because of a lack of desire in the industry. Instead, he believes that it has to do with the lack of technology to connect the dots between the reality of the industry and the solution. In terms of “bridging that gap from a data perspective,” he says that TicketGuardian can do that.

People don’t want to talk about the fact that major events sell-out in seconds and then are sold on the secondary market for extremely marked-up prices, he said. The non-refundable industry causes tickets to become invaluable when they are not resold or distributed once the buyer can no longer attend an event. Derbyshire said that just like a clothing store’s refund policies, the ticketing industry should have some type of strategy in place.

“I think people are asking for it,” Derbyshire said. “The traditional e-commerce shopping has changed the way we buy, look, purchase things now and I think its time for some of these spaces to change, adapt, and listen to what their fans and attendees want.”

Currently, TicketGuardian is working to grow domestically and internationally, hoping to have the majority of the market here between 12 and 18 months, with Derbyshire noting that consumers ultimately drive what the industry does. He intends to spread word about the company to all types of live event platforms, in hopes that this will one day be the norm in ticketing.

For more information about TicketGuardian, visit their website.

Bryan Derbyshire
CSM Sport & Entertainment Partners With TicketGuardian

INDIANAPOLIS, Aug. 6, 2018 /PRNewswire/ -- CSM Sport & Entertainment, a global brand agency within the world of sponsorship, has entered a partnership with insurtech company, TicketGuardian. The partnership enables TicketGuardian to engage more sports and entertainment venues with their ticket inventory control technology and provide fans with more options at the time of their ticket purchase.

TicketGuardian was founded in 2016 with the mission of transforming the live events industry and bringing it into the modern-age, providing more choices in an industry plagued with no refunds. The start-up brings innovative technology controls to partners in order to provide consumers with the opportunity to purchase insurance on their event tickets, should something prevent them from attending. The technology also works for registration-based events such as endurance events, camps and industry conferences.

"Teams, leagues and sanctioning bodies in North America, and globally, are always looking for ways to innovate and bring a better experience to their fans. TicketGuardian's ability to provide an affordable solution for fans - that also works with the property's ticketing platform for inventory management - sets them apart from the competition," says CSM Sport & Entertainment Vice President of Business Development, Matt Wray.

TicketGuardian is working exclusively with CSM Sport & Entertainment generate sponsorships, to increase brand awareness and grow their global reach.

"Fans deserve the ability to protect their ticket purchases for the world's greatest live events," says Founder and CEO of TicketGuardian, Bryan Derbyshire. "By partnering with CSM, our belief is that the industry will realize just how urgently it needs to overhaul the ticket purchasing experience. For starters, it's time to say goodbye to 'no refunds.'"

TicketGuardian has expanded their network extensively in 2018, highlighted by a partnership with the International Speedway Corporation to provide ticket insurance to customers across their 13 motorsports venues. The partnership included entitlement rights for the TicketGuardian 500 at ISM Raceway in Phoenix, Arizona in March of 2018.

"Working with CSM Sport & Entertainment will help us to bring our industry-leading technology to more sport and entertainment venues across the country," says Derbyshire. "And eventually the world."

About CSM Sport & Entertainment
CSM Sport & Entertainment is a global agency focused on providing solutions for brands within the world of sponsorship. With a North American headquarters in New York, CSM has brought together the world's best agencies to provide a unique offering for clients. Visit www.csm.com to learn more about CSM's industry-leading solutions.

CSM Sport & Entertainment Contact
Ryan Sawrie
CSM, Director of Content
(317) 260-7727

About TicketGuardian
TicketGuardian, a leading insurtech company in the live events space, is committed to creating a better customer experience; bridging the gap between the non-refundable world of live events and the lack of options available when unable to attend an event. TicketGuardian provides technology that powers control for platforms and organizers who value visibility and data on revenue, inventory and consumer engagement. Based in California, TicketGuardian provides consumer protection in various markets including concerts, music, food & wine festivals, professional sporting events, marathons, endurance races, conferences, camps and more. Find out more at www.ticketguardian.net

Bryan Derbyshire